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My agent can’t connect

  • The connector never prompts for sign-in: re-add it with the exact endpoint https://app.granvl.com/api/mcp. For stdio-only clients, bridge with npx -y mcp-remote https://app.granvl.com/api/mcp.
  • Tools connect but act on the wrong workspace: OAuth follows your active workspace. Switch workspaces in the dashboard, then reconnect. API keys are pinned to their workspace and can’t drift.
  • The agent connects but builds pages that don’t track: the skill isn’t installed. Ask the agent Granvl: confirm the skill is installed; if the reply doesn’t start with “Granvl skill ready”, follow Install the skill.

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My domain won’t verify

  • DNS can take minutes to propagate; use Refresh on the domain card.
  • Check the record type matches the card exactly: subdomains use a CNAME to cname.vercel-dns.com, apex domains use an A record to 76.76.21.21. A common miss is a proxying CDN (orange-cloud Cloudflare) in front of the record; set it to DNS-only.
  • If the card asks for an extra verification TXT record, it’s required; add it alongside the main record.

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Leads aren’t arriving at my CRM

  1. Open the funnel’s Lead delivery settings and hit Send test lead (available for GoHighLevel and Webhook destinations). It fires a clearly-fake payload carrying every field from every variant, so you can confirm the endpoint and map fields.
  2. For GHL specifically: the webhook URL must be the workflow’s Inbound Webhook trigger URL, and the workflow must be published after mapping. See Forms.
  3. Check granvl’s delivery alerts email; failed or unconfirmed sends trigger a workspace email within the hour.
  4. Field-name mismatches fail silently at some vendors (HubSpot rejects unknown fields, LeadProsper is case-sensitive and requires separate FirstName / LastName). Compare your form’s field names against the destination’s expectations.

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Spend shows but conversions are blank

The UTM join is broken: visitors from those ads aren’t carrying the IDs that link them to the ad. Use the funnel page’s Copy URL & Meta/Google UTMs buttons for ad destination URLs, then check Tracking health on the Ads page; it names the exact entity with the problem and the fix.

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The platforms report different conversion numbers than granvl

Expected. Platforms report modeled, platform-attributed conversions; granvl counts first-party conversions that happened on your pages. First-party is what your CRM will agree with. Feed the platforms better signals with conversion APIs if their optimization needs it.

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A published change isn’t showing on the live page

Published pages are pre-baked and cached. Re-publish the funnel after edits; if you’re testing with the same browser repeatedly, remember your variant assignment is sticky for the session (open a private window to be re-assigned).

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My question isn’t here

Message us from the in-app chat bubble, or email support@granvl.com.